Frequently Asked Questions
How long will my order take to make and ship?
All of the products in the shop are already made and will be shipped within 24-48 hours of receiving your order confirmation email. The items in our shop that are out of stock are made to order and may take up to 3 weeks to ship, based on order volume.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. During our events, we accept those methods plus cash and check.
What is an end-grain cutting board?
An end grain board means the end, or core, of the wood is facing up rather than the edge, or side, of the wood. This allows the board to absorb knife cuts more easily, meaning its better on your expensive knives and resists cuts leading to less wear on the board.
What type of woods do you work with?
The type of wood mostly used is hardwood: Maple, cherry, black walnut, hickory, and sapelle.
Where do you get your lumber?
Our lumber is locally sourced from lumberyards in Quarryville, Pennsylvania.
Are your products handmade?
Yes! Each item is handmade from start to finish.
Do you take custom orders?
Yes! We consider custom orders on a case by case basis. Email us with your request at email@example.com.
Please ONLY wash with soap and hot water on both sides, then towel dry and leave to completely air dry standing on its edge. NEVER immerse or soak in water and NEVER clean in dishwasher – This will make the board ‘cup/twist.’ Meat slicing should be done on a separate board from vegetables to prevent bacteria contamination. If you have cut something with a strong smell like garlic or onion, use some white vinegar to de-odor the board. With stains, scrub with baking soda/salt and lemon, rinse, and then dry completely.
On occasion the cutting boards will become dry and ashy. When this happens, simply apply oil or wood conditioner to the entire dry cutting board. Beeswax will hydrate, shine, and waterproof a cutting board. If the cutting board gets heavily scratched or has a rough feel from washing, it can be sanded smooth again with 220 grit or finer sand paper. Store your cutting board by placing it on edge. If properly maintained, your cutting board will last for years.
Payment & Shipping
We accept Visa, MasterCard, Discover, and American Express. During our events, we accept those methods plus cash and check.
Once your order is ready, you will be notified by email with the tracking number included. Your product will be sent via USPS to the address you provide within 24 - 48 hours.
Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, please contact us within 48 hours of receiving your package. Returns are considered on a case-by-case basis. We will do our best to resolve the problem quickly.
All returns must be postmarked within 14 days of the date your item was delivered. All returned items must be in new and unused condition, with all original tags and labels attached. Any item that has been used is not eligible for a refund. Please note: Sale items are FINAL and cannot be returned. To return an item, please email us at firstname.lastname@example.org. Please note: You will be responsible for all return shipping charges – We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three business days from the receipt of your item to complete this process. We will notify you by email when your return has been processed and refund your credit card within 72 hours. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Our products are crafted for a lifetime of use. Provided you have properly cared for them, we stand behind our products 100% and will happily replace any item that has failed due to any defect in material or craftsmanship. For defective products, please contact us at email@example.com with a picture of the item attached, and we will replace your defective item.
Normal wear and tear
Damage due to:
Abuse - intentional or accidental - of the cutting board or spoon
Inadequate oiling of cutting board or spoon which may result in splitting or cracking (please refer to our Product Care page)
Putting cutting board or spoon into dishwasher
Exposing cutting board or spoon to extreme heat, cold or open flame
Storing of cutting board or spoon in excessively damp or humid environment which may result in warping and cracking
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of any future marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We do not share your Personal Information.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com .
The Basement Woodshop (TBW) (referred to as us or we) operates the website www.thebasementwoodshop.com (the Website). These are the Terms and Conditions which govern each use you make of the donation payment services provided through the Website.
These Terms and Conditions apply separately to each single donation that you make. By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions for that donation.
(1) The donation services
We will use your donation at our discretion but within the scope of our business operations.
All payments through the Website are to be made by credit card.
Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through Square. By confirming that you wish to proceed with your donation you authorize Square to request funds from your credit or debit card provider.
(2) Unauthorized card use
If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.
(3) Information from you
Before we can process a donation you must provide us with your name, email address, and the amount you wish to donate. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information.
When you submit your payment details, these details will be transferred to our payment provider, Square, and your payment data will be collected and processed securely by them. You should make sure that you are aware of Square’s terms and conditions, which are different from our own, to ensure that you are comfortable with how they will process your personal data before you make a donation.
(4) Donation Refund policy
TBW supporters are incredibly important to us. Without your help through purchases and/or donations, we simply wouldn’t be able to continue creating quality, handmade wooden home goods.
If you believe that a donation you have made should be refunded, please contact us within 7 days. We truly appreciate your donations and support and recognize that there may be an occasion when you need to contact us to discuss your donation. Please email us at firstname.lastname@example.org.
We reserve the right to amend these Donation Payment Terms and Conditions at any time.